What Makes an Outstanding Security Guard?

In previous posts we have discussed what you should expect from your security firm and how to ask for what you want. Today we’ll sharpen our focus and take a look at what qualities make for an outstanding security guard – someone you can count on to get the job done safely and efficiently.

It is a fact that in recent decades a certain stigma has become attached to the profession of security guard. As in all professions however, there are all kinds of people, from the very talented and capable to the bare-minimum types. It is our job as employees and owners to seek out and work with people of the highest caliber possible to ensure that your business is the best it can be. There should be no exception to this rule when choosing a security company, and you can judge the capabilities of a company by the quality of its employees.

An outstanding security officer possesses essential qualities that we seek and foster in at SPS. Every SPS security officer:

  1. Has a proven ability to handle and resolve conflicts in an effective manner.
  2. Is well versed in securing a facility/premises using advanced techniques.
  3. Can act efficiently in an emergency situation.
  4. Possesses a working knowledge of firearms and other security equipment.
  5. Has excellent judgment aptitude with a solid ability to detect imminent threats.
  6. Is able to work in a rotating shift.
  7. Is First Aid and CPR Certified
  8. Uses excellent communication skills
  9. Possesses an excellent eye for detail with the ability to stay organized at all times
  10. Is polite, courteous and well-spoken
  11. Is effective when working independently
  12. Shows an ability to adapt to changing priorities
  13. Can work competently in a fast paced environment
  14. Employs effective listening skills
  15. Is physically fit and dexterous
  16. Can maintain total confidentiality of information
  17. Is extremely capable of monitoring premises through advanced security cameras
  18. Possesses a long term interest in patrolling assigned areas
  19. Is vigilant in the extreme

This list is not exhaustive, but it offers a strong foundation of what to look for when selecting a security company. With that in mind, we encourage you to seek out the best security companies available to you. For more information on how we can provide these services, please contact us today.

Though many attendees of large events occasionally find themselves at odds with security protocols or agents, there is a certain sense of safety and well-being that comes with knowing a location is protected by authorized staff. This alone provides a significant, tangible benefit for the event in the form of reduced disorder by attendees.

Of course, every event poses its own unique challenges that must be considered carefully before a security plan can be created. For additional information and to see how we will handle your specific event, please contact us today.

7 Things You Should Expect from Your Security Program

The security industry today has more tools at its disposal than ever before. This means that as a client, your expectations for your security program should be high. In fact, they probably aren’t high enough.

Many of the top security programs in the country pride themselves on delivering far more value than standard on-site personnel. You may be surprised that a security firm can be a tremendous asset to the way your company or community functions. They go far beyond ‘traditional’ expectations such as risk mitigation and avoidance, and front desk and access control duties.

Here are 7 things that you should consider when hiring a security firm.

  1. Life-Safety Training – Are their security personnel capable of monitoring fire control systems, following code compliance, coordinating fire marshal functions and facilitating fire and evacuation drills for the building?
  2. Maintenance and Equipment Management – Does the firm manage or assist with the coordination of service and maintenance, as well as assuming day-to-day responsibility for gate systems, cameras and access control systems?
  3. Tenant Education Seminars – Do they provide new information on topics such as workplace violence, safety, emergency planning and management?
  4. Law Enforcement Liaison – Do they maintain open communication and a relationship with local law enforcement and emergency services on behalf of the building?
  5. Budgets – A thorough firm will track incidents on your property and provide data and local crime reports to help with your annual planning and budget process.
  6. Parking Safety – Do they offer patrols or a presence in loading docks, parking environments and provide after-hours escorts?
  7. Disaster Planning, Response and Recovery – Will they put in place a mass notification system and security protocols for your property, plus assist with communications to first responders?

As a bonus for reading, here is one more tip that will really help you identify the security firm that’s right for you. They should provide:
Best Practices Education – material that discusses security best practices to help you stay abreast of industry news and adjust your expectations for your security firm as new information is presented.

There you have it. A collaborative partnership with a quality security provider will help to ensure that your security program is meeting your needs and adding value throughout your facility.

Though many attendees of large events occasionally find themselves at odds with security protocols or agents, there is a certain sense of safety and well-being that comes with knowing a location is protected by authorized staff. This alone provides a significant, tangible benefit for the event in the form of reduced disorder by attendees.

Of course, every event poses its own unique challenges that must be considered carefully before a security plan can be created. For additional information and to see how we will handle your specific event, please contact us today.

The Benefits of Security for Small Businesses

You’ve spent years building your company, the staff is all you could ask for and your products/services are in high demand. Now that the day-to-day operations are running smoothly, you can relax, right?

Before you get too comfortable, ask yourself what you would do if something happens, on-site, to one of your staff members or to your business location that impacts the work you are doing? While you are picking up the pieces, it’s likely you’ll be wishing you had better security measures in place.

What can a Security Firm do for my Business?

There are many benefits to hiring a security firm to protect your business and, even more importantly, your staff and customers. There is no wrong time to hire a security firm.…except after something happens.

With on-site security (supported by an offsite team) you get:

  1. Crime Prevention
    This seems obvious, but most of us only think about the dangers of theft and other crimes after the fact. Studies have shown that the presence of a security guard (armed or unarmed) is enough to deter many criminal behaviors.
  2. Efficient, on-the-spot action
    Of course, if an unfortunate incident does occur, you have the incomparable benefit of a trained professional on hand to take immediate action. No more waiting a few minutes (or more) for law enforcement, medical teams or the fire department to deliver aid that could potentially reduce a loss or save a life.
  3. Remote monitoring
    While a security guard can’t be in all places at once, our remote monitoring teams can. Detection is the first stage of deterrence, and with this outside support our on-site guards are even more effective.
  4. Improved customer service
    This may sound unusual at first, but it is an important aspect of our program. Our staff undergoes extensive client-relations training and brings with them a courteous, helpful attitude your customers and staff will appreciate.
  5. A greater sense of security
    This is what it’s all about. Your staff will work more efficiently, your customers will feel relaxed, and you’ll enjoy a significant reduction in stress.

And that’s just the beginning. For a complete understanding of how a professional security company can protect your business, contact us today.

The Benefits of a Safe and Secure Community

Apartment complexes, condominium developments and other gated communities are excellent prospects for burglary and other crimes. The high concentration of families, possessions and vehicles in a small area make for a prime target.

With a dedicated security team protecting your community, these risks are drastically reduced. Security needs vary by location, layout and activity level, but no community can do without effective security measures. Just a few of the benefits that a dedicated security company can provide are:

An Effective System to Deter, Detect and Take Action

Having a system in place to meet and mitigate problems is essential. Security guards, cameras and signs do much to deter potential threats to property and person. If an event should occur, you’ll be glad to have it resolved quickly and efficiently.

Onsite Guards + Off-Site Surveillance

Having trained security guards patrolling the premises significantly deters unauthorized activity. They are also able to respond immediately in the event of an unexpected incident and provide emergency services and protection while law enforcement and medical personnel arrive minutes later. Finally, professional security companies will tailor the surveillance and protective measures to fit the specific needs of your community so you know you are getting the most effective protection possible.

Safe Tenants are Happy Tenants

The presence of trained security guards and the knowledge of greater external security help tenants feel safe and more content with their living situation. This may translate into better tenant-relations, increased likelihood of renewed leases and a positive atmosphere that prospective tenants will appreciate.

Want more information? Contact us today for an in-depth look at what SPS can do for you.

What Does Security Really do for Public Events?

Having an effective security plan for large events like concerts, sports games and speeches is essential, but as threats and circumstances can change in an instant, your plan must also be adaptable and inclusive of ‘unlikely events’. These unlikely events include bomb threats, terrorist attacks, violence and substance abuse, and can also lead to crowd disorder and rioting.

While most security firms can provide the manpower and basic surveillance required to maintain a minimum level of safety, there are few who can account for the unexpected, and fewer still who can create plans of preparedness and execute them effectively.

As we saw in previous articles on community and corporate security, benefits and safety accrue in exponential ways as more security measures are applied to a location or situation. In the case of the large event, these benefits can save lives and create an environment of reduced tension.

Security begins with the prevention of unauthorized people/items coming into an event. Checkpoints, adequate numbers of guards and strict approval protocols ensure that only those with tickets, or who are participating in the event, are able to gain access to the location. This standard (but difficult) procedure deters potential threats and reduces the chances that a disturbance will occur.

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